Posts Tagged ‘CSR’

Economic Disaster: Who Pays the Price for Failure?

Saturday, July 17th, 2010

 

The issue of restitution is front and center in the Gulf. How does a publicly traded corporation like BP compensate business owners and workers who suffered severe economic loss due to its negligence?

In our survival-of-the-fittest world of capitalism, the traditional response is “tough luck sucker” if you are on the losing end of the deal. In the late 20th century model, compensation for BP’s mistakes would not even be on the table.

No one compensated Katrina victims for lost homes and businesses despite the fact that the City of New Orleans and the State of Louisiana were directly responsible for building inadequate levies. No one paid hundreds of thousands of entrepreneurs and small business people for lost incomes when a few dozen mortgage securities firms collapsed the economy.

In the second decade of the 21st century, who pays the price for failure?

The tide is changing when it comes to corporate responsibility and economic fallout. BP in the eyes of the President, Congress and much of the nation is obligated to repay lost income for Gulf residents. This could include everyone in that region.  The tragic accident will affect the lives of the people of the Gulf for years to come. The simple question remains, how much to compensate lost income is fair and just?

Under pressure from the White House, BP has publicly promised to compensate Gulf businesses through a $20 billion “Victims’ Compensation Fund.” Obama’s aides said if needed the government would “force” BP to compensate victims and claim that “we have the legal authority” to do so.  An official spokesperson stated, “We’re confident that this is a critical way in which we’re going to be able to help individuals and businesses in the Gulf area become whole again.” The White House is unequivocally convinced that negligent companies that interfere with livelihoods must pay the price for that economic disruption.

None other than Kenneth Feinberg, social justice compensation King, has been sent to the Gulf to fix the unfixable. Feinberg was the one accomplished diplomat and lawyer who compensated families of victims after the September 11 attacks. Somehow, he managed to maneuver the tempers and high emotions of the restitution process and still come out with his reputation for fairness and sensitivity intact. Feinberg says of the BP fund payouts, “This program I am running is absolutely voluntary — nobody has to do it. It’s my opinion you are crazy if you don’t participate.” Participants like their September 11 brethren must sign a waiver not to sue BP or the federal government if they accept compensation from the fund.

The two-part repayment plan begins “with the relatively easy process of getting emergency payments, available without obligation to eligible claimants who can prove their losses, up to six months’ worth of damages at a time. (BP has paid out more than $200 million from 36 claims offices to more than 32,000 claimants so far.) Then, 90 days after the well is plugged, comes the tougher phase of the three-year program: negotiating with each claimant for the lump sum to cover economic losses from the spill.”

Receiving compensation from a company to pay for their negligence is nothing new. Among many corporate settlements, the pharmaceutical giant Merck settled claims for its deadly Vioxx in the mid 2000’s. In the 1980s, A. H. Robins Company paid victims $2billion to compensate for defective Dalkon Shield birth control devices. Both companies fought allegations that their zeal for profits allowed them to ignore known dangers of their products. Such allegations are being levied at BP

What sets the BP fund apart from other corporate negligence debacles is that the product BP was selling is not the issue; the process from which it was sourcing that product is at the heart of the matter. BP has harmed the ecosystem we all rely on. Its fund participants are those whose livelihoods are directly derived from that system. By damaging the delicate balance of nature through its pursuit of profits, BP has interfered with the life and livelihood of Gulf residents.

This is a ground breaking shift in the way we look at corporate responsibility. The United States federal government and the mega-corporation BP have set an important precedent. Those victims who can prove loss of income directly due to a company’s negligence and/or misconduct are due to be compensated for those lost revenues.

The folks in the Gulf are soon to be paid emergency funds to help them weather  this challenging time and the difficult months ahead. All of America’s hearts are with them. We hope and pray they are treated fairly and justly. BP is already accused of putting mountains of paperwork ahead of real payment for those struggling to survive like fisherman, tourist industry professionals and any other business reliant on a healthy Gulf.  The direct connection between the BP Oil Spill disaster and their livelihood is clear. Any other response would be even more tragic on the part of BP and the Feds.

A New Level of CSR

It brings to mind another group of people who have lost their incomes directly due to the negligence and misconduct of global corporations: the victims of the subprime mortgage markets and the credit crisis.

In New York, California, Arizona, Nevada, Florida and across the nation, there are hundreds of thousands of such victims. As a former partner in a Wall Street recruiting company that directly supported the work of Good Business International, my firm lost two solid years of revenues as a result of the misconduct of the subprime mortgage securities industry. Yet we are only one business of many that experienced this harsh reality.

Construction companies, builders, retail stores, landlords, real estate professionals, regional bankers, employees of non-mortgage related banking and small businesses like dry cleaners, newspaper stands, restaurants and dozens of others have been devastated economically.

Errant subprime lenders like Wachovia, Washington Mutual, Countrywide and Indy Mac have paid their top executives multi-million dollar compensation packages while declaring bankruptcy and simultaneously bankrupting thousands of entrepreneurs. Firms like AIG, Fannie Mae, Freddie Mac, Goldman Sachs, Bank of America, Morgan Stanley, Citigroup, JPMorgan and Wells Fargo have received hundreds of billions of federal taxpayer dollars while impoverishing directly related businesses.

The question arises then, where is the Subprime Mortgage Market Victims’ Compensation Fund? As an entrepreneur in a financial services or real-estate business, you may have lost your entire source of income due to the inappropriate and borderline criminal actions of specific companies and never recover a dime. This economic disaster and continuing credit crisis has changed the lives of many of those dependent on the financial industry for years to come. Yet who has paid the price for the failure of the subprime mortgage markets and its economic fallout?

So far no one responsible has paid any compensation to those who were victimized by their negligence and misconduct. The rating agencies, securities firms and commercial banks continue to book record profits while millions of small businesses close their doors.  

Based on the response to victims of the Gulf disaster, it seems high time such a fund is created to compensate small business people who received no compensation, no unemployment insurance, no restitution of any kind after suffering huge income losses at the hands of the big bailout banks. 

Beyond personal injury lawyers, perhaps a new legal specialty has formed in the wake of the BP tragedy: income injury law.

Let the trials begin.

 

©2010 – All Rights Reserved

Monika Mitchell - Executive Director  

www.good-b.com/blog

Wal-Mart Outs Itself: Profits before People

Friday, July 9th, 2010

 

Fortune Magazine reports that Wal-Mart hit the top of the revenue charts again in 2010 beating out the big boys like Exxon Mobil in insatiable profits. Also in the list of top revenue producers are eight bailed out companies: General Electric (3), Bank of America (7), J.P. Morgan Chase (9), Citigroup (12), General Motors (15), AIG (16), Wells Fargo (19), Freddie Mac (54)….

AIG, made the list? Freddie Mac? Citigroup? GM? Aren’t these more like Misfortune 500 companies?

Question: How can you be completely mismanaged, virtually insolvent and held up by taxpayer billions and still make the Fortune 500 list? That is the Trillion Dollar question.

Answer: What constitutes a “great company” for Fortune Magazine is entirely based on numbers, however creative those numbers may be. The 500 List doesn’t consider how many employees lost their jobs, how many worker benefits were cut, how many millions of American families were rendered homeless, and how many of America’s 15 million unemployed and 15 million under-employed lost their medical insurance and ability to feed their families due to the distorted and singular pursuit of revenues by Fortune’s “Best.”

The top dog position this year falls to discount king Wal-Mart. Fortune asks the question:
“Is Wal-Mart Stores a great company, or what?”

How exactly does Fortune Magazine define “great?”

2010 Fortune 500: Wal-Mart back on top
“The mega-retailer knocked Exxon Mobil out of the top slot to rule the Fortune 500 again this year. Wal-Mart managed to lift revenues, on top of a big increase in 2008, by attracting bargain-hungry customers from competitors with remodeled stores and inexpensive private-label goods, offering everything from frozen pizza to patio furniture in one stop. A single trip also meant less spending on gas. Result: Profits surged a whopping 7% to $14.3 billion.”

Wow, that sure is a lot of frozen pizza. So what is the secret to Wal-Mart’s success? Maybe we can learn something about being “great” from Wal-Mart’s example.

In recent years Wal-Mart has gone green, not with envy but with sustainable business practices –at least that is what we are told.

Naturally wherever the retail giant can save money by cutting back on energy usage and recycling goods would make perfect sense for Fortune’s Number One. But making Wal-Mart the poster child for environmentally sustainable practices would be a big pill to swallow for most of us. (Didn’t we already do that with BP?)

As for integrity some of us cannot forget Wal-Mart deliberately mislabeling foods as “organic” only three years ago.  Nor can we forget the internal memo released by top management to encourage high employee turnover and “dissuade unhealthy people from coming to work at Wal-Mart” to save on healthcare benefits and wages.

But people change and so do companies. Perhaps the “Top Company in America” is a role model for us after all. So just what is the Greenest of Green discount retailers doing today?

Wal-Mart Stores, the $14.3bn revenue producer, is flexing its big legal muscles to fight a $7,000 fine issued by the Occupational Safety and Health Administration (OSHA) for failing to protect the safety of a minimum wage worker who was trampled to death in November 2008.   Wal-Mart, who agreed to a settlement with the Nassau County District Attorney to avoid criminal charges, does not feel the fine is fair. Why is it unfair? Because “crowd trampling” is not an occupational hazard that retailers must actively prevent says the big WM.

Excuse me Wal-Mart…an occupational hazard would be any danger on the job.  Two thousand people queued up in front of a store sign that said, “Blitz Line Starts Here” and a 34-year old temporary worker was stomped to death in the rushing surge for a $300 laptop. It seems safe to conclude from this event that crowd danger is an occupational hazard.

This incident reveals a lot about the 2,000 Wal-Mart customers who were clearly more interested in a bargain than respecting human life. The case also reveals a lot about Wal-Mart’s business practices. Birds of a feather you know…

Wal-Mart believes that paying the small sum of $7000 would set a precedent to make them legally responsible to safeguard workers against errant crowds. And they don’t want to be responsible for that—legally or otherwise.

To make their position clear, Wal-Mart has filed 20 motions, 400 pages of legal briefs, and spent 2 million dollars in legal fees. The case is costing taxpayers millions too by demanding nearly 5,000 hours from OSHA legal eagles. In the NY office, 17% percent of attorney hours are taken up with defending the negligence fine levied against Wal-Mart.

OSHA states that Wal-Mart failed to protect employees from “recognized hazards” and to prevent situations that were “likely to cause death or serious harm” due to “crowd surge or crowd trampling.”

Wal-Mart’s official response: “We are committed to learning from the incident and making our stores even safer for customers and our associates.“

Actions always speak louder than words. Wal-Mart’s fierce battle to avoid the fine says more about company values than any amount of legal briefs or PR. The attorney for an injured shopper states, “They don’t want to take responsibility realistically for what they did.”

So in answer to Fortune’s $14.3bn question:  Is Wal-Mart Stores a great company, or what?
If “great” means only bottom-line profits, maybe so.

But if “great” includes the human-bottom line that requires a company to place the sanctity of life and dignity of human beings ahead of profits?

Or What.


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